At hukita.xyz, we are committed to providing you with a seamless shopping experience. We understand that sometimes a product may not meet your expectations, and we want to make the return process as easy as possible for you. Below, you will find our detailed return policy, which covers the procedures, requirements, and conditions for returning items purchased from our store.

General Return Guidelines

We strive to ensure that every product purchased from hukita.xyz meets your expectations. If for any reason you are not completely satisfied with your purchase, we offer a return policy to address your concerns. Please review the following guidelines to ensure your return is processed smoothly.

  1. Eligibility for Return:
    • Products must be returned within 30 days of receipt.
    • Items should be in new, unused, and resalable condition. They must include all original packaging, tags, and accessories.
    • We reserve the right to deny returns on products that show signs of being used or damaged.
  2. Non-Returnable Items: Some items are non-returnable due to hygiene or safety reasons. These include:
    • Personal care items (e.g., grooming products, health-related items).
    • Gift cards and downloadable software.
    • Custom or personalized orders.

Return Process

To ensure a quick and hassle-free return process, please follow these steps:

Step 1: Contact Us

  • Before returning an item, please reach out to our customer service team at support@hukita.xyz to initiate the return process. Provide your order number and reason for the return.
  • Our team will respond with detailed instructions and provide you with a Return Authorization Number (RAN) if applicable.

Step 2: Pack the Item Securely

  • Carefully pack the item in its original packaging to prevent damage during return shipping. If you no longer have the original packaging, please use suitable packaging that will protect the product.
  • Include a copy of the original invoice and a note detailing your order number, the item(s) being returned, and the reason for the return.

Step 3: Ship the Item

  • Return shipping costs are the responsibility of the customer unless the return is due to a defect, error, or damage caused by us.
  • We recommend using a trackable shipping service or purchasing shipping insurance for high-value items, as we cannot guarantee the receipt of returned products without tracking.
  • Return items should be shipped to the address provided by our customer service team.

Step 4: Refund or Exchange

  • Once we receive the returned product and inspect it for compliance with our return guidelines, we will process your refund or exchange.
  • Refunds will be issued to the original payment method used for the purchase. The processing time for refunds may vary depending on your bank or payment provider.
  • If you requested an exchange, we will ship the replacement item once the original item has been inspected.

Refund Policy

We offer full refunds for returned items that meet our return guidelines. Refunds will be processed once we receive and inspect the returned items. Here are the conditions under which refunds will be granted:

  1. Full Refund:
    • If the product is returned in new, unused, and resalable condition, you are eligible for a full refund of the purchase price (excluding shipping costs).
    • Returns must be made within 30 days from the date of purchase.
  2. Partial Refund:
    • If the product has been used, damaged, or is missing parts, we may offer a partial refund based on the condition of the item.
  3. Defective or Damaged Products:
    • If you receive a defective or damaged product, please contact us immediately. We will issue a full refund or send you a replacement product, depending on your preference.
  4. Refund Timeframe:
    • Refunds will be issued within 7-14 business days after the returned item has been inspected and processed.

Exchange Policy

If you prefer an exchange instead of a refund, we are happy to accommodate this request. Here’s how our exchange process works:

  1. Eligibility for Exchange:
    • You may exchange items for a different size, color, or style, provided the item is in new, unused, and resalable condition.
    • Exchanges must be initiated within 30 days of receipt.
  2. Exchange Process:
    • To request an exchange, please follow the same steps as outlined in the Return Process section.
    • After receiving the returned item, we will send you the requested replacement item.
    • If there is a price difference between the original item and the new item, you will be charged or refunded accordingly.

Late Returns

If you are unable to return an item within the 30-day period, please contact our customer service team. We may be able to accommodate your return request, but please note that we reserve the right to refuse returns made after the 30-day window has expired.

Items Not Eligible for Return

Certain products are not eligible for return or exchange, including:

  • Gift cards or electronic gift codes.
  • Downloadable software or digital products.
  • Products marked as “Final Sale”.
  • Customized, personalized, or made-to-order items.

Return Shipping Fees

  • Return shipping fees are the responsibility of the customer, except in cases where the product is defective, damaged, or an error was made on our part.
  • If you wish to exchange an item, you will also be responsible for the return shipping cost.
  • In cases of damaged or defective items, we will provide you with a prepaid return label.

Damaged or Defective Products

If you receive an item that is defective or damaged, we sincerely apologize for the inconvenience. Please follow these steps:

  1. Contact Customer Service:
    • Contact us at support@hukita.xyz within 48 hours of receiving the product.
    • Provide your order number, a description of the damage or defect, and photos if possible.
  2. Return or Exchange:
    • Once we confirm the damage or defect, we will arrange for a full refund or replacement item to be sent to you at no additional cost.

Exemptions

We may make exceptions to our return policy on a case-by-case basis. If you believe your return falls under special circumstances, please contact our customer service team. We will review the situation and work with you to find the best solution.

Customer Support Contact Information

If you have any questions or concerns about our return policy, please don’t hesitate to contact us:

  • Address: 3100 14th St NW Ste 201, Washington, DC 20010, United States
    Phone: +12027773773
    Email: admin@hukita.xyz

Conclusion

We hope that you are completely satisfied with your purchase from hukita.xyz. If you need to return or exchange an item, we are here to help. Our goal is to ensure that you are happy with your shopping experience and that any issues are resolved promptly.

By shopping with us, you agree to the terms outlined in this Return Policy. Thank you for choosing hukita.xyz!